Privacy Policy & Terms and Conditions

Introduction

Outback Licensing regards customer privacy as an essential part of our relationship with our clients. This privacy policy applies to all users and complies with recognised internet privacy standards.

Collection of Information

All correspondence may be collected and stored, particularly in relation to sales, support, and accounts, including email communication.

Information collected by Outback Licensing is obtained through correspondence from you or your company. This may occur via telephone, email, mail, or directly through our website.

Use of Collected Information

Customer details are collected to provide you with our products and/or services and to maintain a high level of customer service.

Correspondence is recorded to provide service references and to support staff development.

Storage of Collected Information

We follow generally accepted industry standards to protect personal information during transmission and once received.

Orders

When purchasing a product or service from Outback Licensing, we may request personally identifiable information. This may include contact details (such as name, email, and postal address) and financial information (such as credit card number and expiry date).

This information is used for billing purposes. If there are issues processing an order, we will use this information to contact you.

Communications

We use personally identifiable information for essential communications such as emails, account information, and critical service updates.

You will be notified if your personal information is collected by a third party that is not an agent or service provider of Outback Licensing, allowing you to decide whether to share your information.

Third Parties

We do not share information with third parties for unrelated or unknown purposes.

Legal

Outback Licensing reserves the right to disclose personally identifiable information as required by law or when necessary to protect our rights or comply with legal processes.

Liability

Outback Licensing and its assessors are not liable for any loss, damage, or injury sustained during training or assessment, except where required by law.

Links

External links on our website are not covered by this policy. This privacy statement applies only to the domain name associated with Outback Licensing.

Changes to Privacy Policy

If changes are made to this policy, updates will be posted on this privacy statement, our homepage, or other appropriate locations. We reserve the right to modify this policy at any time, so please review it regularly. Material changes will be communicated via this page, email, or a notice on our homepage.

Refund Policy

• Full course fees are required upon enrolment to secure a place.
• All cancellations must be received in writing.
• No penalty applies if cancellation is received more than 7 days before the course start date.
• A 50% penalty applies if cancellation is received between 3 and 6 days before the course start date.
• No refunds will be issued for cancellations received less than 48 hours before the course start date.

Training and Assessment Environment

For onsite training and assessments, the client is responsible for ensuring the venue meets these requirements. Training and assessment venues must be of adequate size and have appropriate heating, cooling, lighting, and ventilation.

Vehicles supplied by applicants or applicants’ employers must be roadworthy, registered, clean and loaded to 75% Gross Vehicle Mass (GVM).

Access and Equity

Outback Licensing is committed to fair and culturally inclusive environments. We assist applicants in accessing education support services when available.

We take all reasonable steps to ensure staff and applicants are not subjected to sexual harassment or racism. We are committed to providing a safe, respectful, and inclusive learning environment.

All Outback Licensing staff are responsible for upholding the Access and Equity policy.

Applicant Support Services

Applicants needing assistance should contact their trainer first. We aim to meet the needs of all applicants and will provide external referrals when internal support is not available.

Relevant Legislation

Outback Licensing operates under legislation related to training, assessment, and general business practice. This legislation governs our obligations as a training organisation and your rights as a client. Staff are kept informed of legislative updates.

• Occupational Health and Safety Act
• Privacy Act
• Racial & Religious Tolerance Act
• Disability Discrimination Act
• Vocational Education & Training Regulator Act 2011

Records Policy

Outback Licensing is committed to maintaining accurate, secure, and confidential applicant records. Individual applicant records are stored in a secure, locked office.

Our electronic records are stored in our secure management system and protected by password access. Applicant results are retained for at least 7 years.

Recorded video assessments will be digitally stored in our secure management system and protected by password access. Recorded video assessments will be deleted after 6 months, as per MVR requirements.

If Outback Licensing ceases to operate, all records will be transferred to the relevant authority in the required format.

Privacy

We take applicant and client privacy seriously and comply with all legislative requirements.

If your assessment fees are paid by your employer or a third party, this gives Outback Licensing permission to discuss the applicant's assessment outcome with their employer or third party.

In some cases, we may be legally required to provide applicant information to regulatory bodies. In all other cases, written permission will be sought before releasing information.